This Refund & Cancellation Policy ("Policy") applies to all ride bookings made through the UkDrive mobile application, operated by M & A Ride Sharing LLP ("Company," "we," "our," "us").

By booking a ride on UkDrive, you agree to the terms outlined below.

1. Ride Cancellations by Passengers

1.1 Free Cancellation

Passengers may cancel a ride request before driver acceptance without any cancellation fee.

1.2 After Driver Acceptance

If a passenger cancels a ride after the driver has accepted, a cancellation fee may apply.

1.3 Driver En Route

If the driver has already reached the pickup location and the passenger cancels, the full cancellation fee will apply.

2. Ride Cancellations by Drivers

2.1 Driver Expectations

Drivers are expected to honor all accepted ride requests.

2.2 Driver Cancellation Consequences

If a driver cancels a ride after acceptance:

• The passenger will not be charged a cancellation fee.
• Repeated driver cancellations may lead to driver penalties or account suspension.

3. No-Show Policy

3.1 No-Show Fee

If a passenger does not show up at the pickup location within 10 minutes of the driver's arrival, the ride may be canceled, and a no-show fee (equivalent to the cancellation fee) may be charged.

4. Refunds

4.1 Eligible Refunds

Refunds may be issued if:

• The ride was wrongly charged.
• Duplicate payments were made.
• Service failure occurred due to technical issues.

4.2 Non-Refundable Cases

Refunds will not be issued for:

• Valid cancellation or no-show fees.
• Disputes arising from incorrect passenger-entered details (e.g., wrong pickup location).
• Passenger misconduct leading to ride termination.

4.3 Refund Timeline

Approved refunds will be processed within 7–10 working days to the original payment method.

5. Disputes

Passengers may raise refund or cancellation disputes by contacting:

📧 support@ukdrive.in

📧 admin@ukdrive.net

All disputes will be reviewed, and a resolution will be provided within 15 business days.

6. Company Rights

• UkDrive reserves the right to modify cancellation fees at any time.
• UkDrive reserves the right to withhold refunds in cases of fraud, abuse, or policy violations.

7. Governing Law

This Policy is governed by the laws of India, including the Consumer Protection Act, 2019. Any disputes shall fall under the jurisdiction of Kotdwara, Uttarakhand courts.