At UkDrive, we are committed to building a safe, respectful, and reliable ride-sharing experience for both Passengers and Drivers.

These Community Guidelines outline the standards of behavior expected from everyone using our platform.

1. Respect & Courtesy

• Treat others with respect, dignity, and politeness.
• No abusive language, harassment, or discriminatory behavior.
• Respect personal space and privacy.

2. Passenger Guidelines

• Enter accurate pickup and drop-off details.
• Be ready at your pickup location on time.
• Do not carry illegal, prohibited, or hazardous items.
• Avoid causing damage to the driver's vehicle.
• Pay the agreed fare promptly via app or cash.

3. Driver Guidelines

• Maintain valid documents (Driving License, RC, Insurance, Permit).
• Keep vehicles clean, safe, and roadworthy.
• Do not refuse rides without a valid reason.
• Follow all traffic laws and drive responsibly.
• Treat passengers with courtesy and professionalism.

4. Safety First

• Always use seatbelts and encourage others to do so.
• Passengers should verify driver and vehicle details before boarding.
• Drivers should only pick up passengers assigned via the UkDrive app.
• Use the in-app SOS button in case of emergency.

5. Zero Tolerance Policy

UkDrive strictly prohibits:

• Harassment, abuse, or violence.
• Drunk driving or intoxication during rides.
• Illegal activities or carriage of banned substances.
• Fraudulent transactions or misuse of the app.

Violations may lead to account suspension or permanent termination.

6. Reporting Misconduct

If you experience or witness misconduct:

• Report it immediately via the UkDrive app support section.
• Contact us at 📧 support@ukdrive.in.
• For serious safety issues, call local law enforcement.

7. Accountability

• Passengers and Drivers may face penalties for repeated cancellations or no-shows.
• UkDrive may recover costs for damages caused to vehicles or property.
• Accounts may be suspended or terminated for violations.

8. Commitment

By using UkDrive, you agree to follow these guidelines and help us build a safe, respectful, and reliable ride-sharing community.